Troubleshooting

Default survey blank

Finding that the option to select a default survey is blank?

Written by Ryan Anderson
Updated over a week ago

How do I find the version number?

Check which version of the app you are running

Written by Ryan Anderson
Updated over a week ago

Error message: You do not have permission to use this app

How to fix the permission error when logging in

Written by Ryan Anderson
Updated over a week ago

Re-sync your lists and tags

Lists or tags missing from FieldEdge? Try manually re-syncing them.

Written by Ryan Anderson
Updated over a week ago

You may be looking for a different app by the same name...

If you want an app for Contractors, HVAC, dESCO, Techs and Dispatchers – you're looking for the other FieldEdge so click here

Written by Ryan Anderson
Updated over a week ago

Why is my precinct (NBEC) data missing?

How to resolve the no precinct data in FieldEdge

Written by Ryan Anderson
Updated over a week ago

Error message: Your account does not have any features enabled

Are you getting this error when trying to sign-in? Find out why here

Written by Ryan Anderson
Updated over a week ago

Error message: This app is not registered for use by this nation

Trouble logging in to the app with this error message? Try this quick fix.

Written by Ryan Anderson
Updated over a week ago

Missing people or organisations in People section

Can't find the person you are looking for

Written by Ryan Anderson
Updated over a week ago

Error message: Your card does not support this type of purchase

Are you getting this error message in the checkout? Find out why.

Written by Ryan Anderson
Updated over a week ago

Search doesn't always find people in my nation

Having trouble finding someone in your nation? Here's why...

Written by Ryan Anderson
Updated over a week ago

Directions not working or stuck on waiting for location?

Try changing these GPS settings

Written by Ryan Anderson
Updated over a week ago